Mitrais Software Development And Software Product Services

We have two lines of business - Software Development Services and Software Product Services. We provide a full range of Software Development capabilities including Microsoft, Mobile, Web, Java etc. Our Product Services cover the deployment and support of leading Software Products targeting the Mining and Healthcare Sectors. These activities are backed by best-in-class human capital management systems and an integrated engagement model

Mitrais Staff and the Mitrais Competency System


Best-in-class Human Capital Management


For more than 18 years Mitrais has been committed to the development of the proprietary Mitrais Competency Management System (M-CMS). It enables us to define and manage 681 technical competencies and 77 job family competencies, driving competitiveness and certainty of outcomes for our clients. M-CMS is linked to a Learning Management System using Moodle with 283 Learning Offerings. Mitrais also has a stringent recruitment process – with a hiring rate of 2.9% (Oct 2017).


Integrated Engagement Model


The Mitrais engagement model has 3 successive steps: Estimate with Accuracy, Engage with Flexibility, Close & Learn. Estimation is backed up by M-CMS system auto-generated inputs. Timesheet and Project Management uses Microsoft Project Server and is integrated with our own SONIC system. Depending on the client's requirement, Mitrais uses either Waterfall (RUP – Rational Unified Process) or Agile (SCRUM development cycle). Estimation and modelling for software development is supported by Sparx Systems Enterprise Architect.

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Major Milestones

1991
  • PT Mincom Indoservices founded
1997
  • All major mines in Indonesia use our products
  • Asian economic crisis halts new sales
2000
  • Founded Mitrais to address the offshore software development market from Indonesia
  • Established an office in Singapore and first development centre in Bali, Indonesia
  • Started the development of the Mitrais Competency Framework
2004
  • Entered the healthcare industry
  • Started the development of MMS
2007
  • Merged Mitrais and PT Mincom Indoservices
2010
  • Opened Mitrais Pty Ltd in Australia
  • Established a second development centre in Bandung
2013
  • Established a third development centre in Yogyakarta
2014
  • Our Indonesian operation is named as the country’s leading provider of offshore development services by Forrester Research
  • Established a mining software sales and support office in Hanoi
2015
  • Established fourth development centre in Hanoi
2016
  • Expanded into NZ and secured first clients
2017
  • Selling into West Coast America
2018
  • Founded Ksatria to focus on Hospital Information System

Partnerships

Mitrais is a member of the Microsoft Partner Network with a Gold Application Development competency, which represents the highest level of competence and expertise with Microsoft technologies. We have a close working relationship with Microsoft.

Together with Sparx Systems and their tool Enterprise Architect, Mitrais can serve our clients better through a more efficient software development processes.

Through our history with Mincom, we are the oldest partner of ABB Enterprise Software. We are a business partner for the sale of their mining software in ASEAN. We also have partnered with Precision Mining for their haulage and scheduling software and Classic for their SME ERP, designed for smaller mines.

For Medical Software we have partnered with Ksatria for their Hospital Products, K-MS Finance, K-MS PAS (Patient Administration System), K-MS HIS (Hospital Information System) and K-MS Industrial (this includes all of the other modules plus additional features to cover employee environmental health).

Mitrais is actively looking for other products in the mining or health space or indeed to open up other markets in the APAC region.

Our Offices

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Corporate Social Responsibility

 

As a corporation, Mitrais embraces the principle of giving back to the society in which it operates.

Yayasan Kemanusiaan Ibu Pertiwi (YKIP)

Mitrais is the main benefactor of Yayasan Kemanusiaan Ibu Pertiwi (YKIP), a foundation that was originally set up to assist in the recovery efforts after the Bali bombing in October 2002. Now it provides educational support to more than 500 children to achieve its purpose in “breaking the bonds of poverty through education”.

See more here Yayasan Kemanusiaan Ibu Pertiwi.

Indonesian University Programs

Mitrais has an active cooperation program with the following universities by providing internship opportunities, study excursions, technical workshops, and much more:

  • Bandung Institute of Technology (ITB)
  • Sepuluh Nopember Institute of Technology (ITS)
  • Gadjah Mada University
  • Diponegoro University
  • Pembangunan Nasional Veteran University (UPN Veteran)
  • Mulawarman University
  • Padjadjaran University

Our support of YKIP and of Indonesian universities embodies our belief in the principle of Corporate Social Responsibility. See more here Indonesian University Program